We recently completed a formative evaluation of the Multi-Operator Self-Exclusion Scheme (MOSES), commissioned by GambleAware, following its first year of operation.
The aim of this evaluation was to examine the processes used within the MOSES scheme and how these processes can be improved. This included ‘front facing’ processes used to register customers and ‘internal’ processes used between MOSES and the Licensed Betting Operators (LBOs). The evaluation was also an opportunity to understand the effectiveness of the customer journey and role MOSES played in supporting customers to reduce or stop their gambling activity.
The data collection comprised quantitative survey with customers who had registered with the scheme and interview and survey with LBOs. The evaluation was used to identify improvements and in particular the implications of the scalability of the scheme as it the numbers customers and operators increases. The published report can be accessed here: